1. User Responsibilities

a) Users must not use the Innovative Folio platform for any illegal, fraudulent, or unauthorized activity that could harm the company or lead to legal consequences.

b) Card or bank information accessed through merchant tools may only be used for authorized transactions. This data cannot be sold, shared, or misused unless independently acquired.

c) Users are prohibited from reverse-engineering, modifying, or tampering with any part of the platform without written approval.

d) All users must comply with Innovative Folio’s KYC policies and submit accurate and complete information.

2. Merchant Responsibilities

a) Merchants must operate in compliance with all relevant laws and the platform’s regulations.

b) Merchants are not allowed to process payments for third-party businesses or engage in refinancing of customer debt.

c) Payment data must be handled strictly according to Innovative Folio’s provided guidelines.

d) Merchants must issue a valid receipt for every customer transaction.

e) Hidden charges, surcharges, or unauthorized fees on digital payments are strictly prohibited.

f) Merchants grant Innovative Folio a royalty-free license to use their name, logo, and brand for marketing and promotional purposes.

g) All security guidelines issued by Innovative Folio must be implemented on the merchant’s website or application.

h) Merchants must follow all written instructions relating to digital transactions.

i) In case of chargebacks or fraud, recovery may be made from the merchant’s balance. If funds are insufficient, legal recovery may be initiated.

j) Providing false or misleading business verification details may result in penalties or suspension.

3. Transactions & Settlements

a) Innovative Folio will strive to process settlements on time. If delays occur due to unforeseen issues, merchants will be informed.

b) All processed transactions must be legitimate and in accordance with this agreement.

c) Merchants must retain transaction records for a minimum of five (5) years.

4. General Requirements

a) Merchants must follow all platform policies and operational rules.

b) All business activities must comply with digital commerce laws and relevant service/product regulations.

c) Merchants are solely responsible for fulfilling products or services sold to their customers.

5. Receiving Payments

a) Merchants may accept payments only for products or services they directly offer.

b) Payments must match the merchant’s approved and declared business activities.

c) Any changes in product/service offerings must be reported to Innovative Folio.

d) The merchant must provide the website URL where payments will be collected.

e) Only customer-authorized transactions may be submitted through the platform.

f) Merchants must avoid any action that could harm Innovative Folio’s reputation or trust.

g) Merchants agree to indemnify Innovative Folio against claims arising from their customers or business operations.

6. Dispute Handling

a) Innovative Folio will not intervene in disputes between merchants and customers and bears no liability for such issues.

b) Merchants must honor returns, cancellations, or refund obligations regardless of payment method.

7. Refunds & Chargebacks

a) Refunds must be processed electronically in case of returns or cancellations, minus applicable fees.

b) All transaction-related correspondence must be maintained for at least five (5) years.

c) Innovative Folio may withhold funds in cases of non-compliance or missing records.

d) In cases of chargebacks or fraud, refunds may be issued directly from the merchant’s account.

e) Each chargeback may incur a fee, deducted from settlements or charged separately.

f) Innovative Folio is not responsible for refunding setup fees, subscription charges, or deposit amounts.

8. Indemnity

a) Merchants must indemnify and protect Innovative Folio and its representatives from losses, claims, or liabilities arising from their business actions.

b) Innovative Folio acts solely as a payment processor and is not involved in relationships or agreements between merchants and customers.

9. Prohibited Products & Services

Merchants are strictly prohibited from selling or promoting:

• Weapons, alcohol, explosives

• Pornography or explicit content

• Drugs or controlled substances

• Animals, fireworks, hazardous materials

• Spam tools, gambling, MLM or pyramid schemes

• Work-from-home scams or misleading promotions

• Wire transfer or money forwarding services

• Any product/service prohibited under Pakistani law

10. Security Responsibilities

a) Merchants must ensure proper data protection using encryption, secure storage, and safe handling protocols. Any data breach is their responsibility.

b) Merchants must maintain secure integrations with Innovative Folio’s payment systems.

11. Ownership & IP Rights

All branding, tools, software, and content provided by Innovative Folio are protected intellectual property. Unauthorized use of names, logos, or code is prohibited without written approval.

12. Third-Party Businesses

Some platform features may involve third-party vendors. Any purchase from these vendors is strictly between the user and that third party. Innovative Folio holds no responsibility.

13. Disclaimer

Innovative Folio provides intermediary payment services on an “as-is” basis. Users agree to use the platform at their own risk. The company is not liable for losses resulting from technical issues, service outages, or platform usage.

14. Governing Law

This agreement is governed by the laws of Pakistan. Any unresolved disputes will fall under the jurisdiction of Pakistani courts, whose decisions will be final.